Shipping Policy
Shipping Policy
At Patriarch Cigar Co., we strive to provide fast and reliable shipping for all our customers. Our Shipping Policy outlines the details of our shipping procedures, including processing times, shipping methods, and delivery expectations. We ship within the United States and comply with all applicable regulations regarding tobacco products. Shipping costs are calculated at checkout based on your location and order size.
Please note that delivery times are estimates and may vary due to unforeseen circumstances. Once an order has been shipped, it is the responsibility of the carrier, and we are not liable for any delays or lost packages. For any questions regarding shipping or to track your order, please contact our customer service team.
Last Updated: November 27, 2024
Order Processing
Orders are typically processed within 5 business days from the date of purchase. Please note that processing times may vary during peak seasons or promotional periods.
After placing an order, you will receive a confirmation email with the details of your purchase. Be sure to review this email for accuracy.
Shipping Methods
We partner with trusted shipping carriers such as the United States Postal Service (USPS) and UPS. The carrier selected will depend on factors like shipping destination and order size.
During checkout, you can choose from various shipping options, including standard and expedited shipping. Shipping costs will be calculated based on your selected option and destination.
Shipping Times
Standard shipping within the United States typically takes about 5 business days. Expedited shipping options are available for faster delivery.
Currently, we do not offer international shipping.
Order Tracking
Once your order has been shipped, we’ll send you a shipping confirmation email with tracking information. This allows you to track your shipment’s progress.
Please note that tracking information may take some time to update. If you have concerns about the status of your shipment, our customer service team is happy to assist you.
Shipping Restrictions
Legal Restrictions: We comply with all laws regarding the shipment of tobacco products. It is the responsibility of the customer to be aware of and follow any local regulations regarding the purchase and receipt of tobacco products.
Lost or Damaged Shipments
If your shipment is lost, please contact our customer service team. We’ll work with the carrier to locate your package and/or provide a replacement or refund, as deemed appropriate. We reserve the right to accept or refuse any claims made about lost or damaged products.
If your order arrives damaged, please contact us within 2 days of receiving your package. We may request photos of the damaged items and packaging for verification.
Contact Information
If you have any questions or concerns about our Shipping Policy, please reach out to our customer service team at Info@patriarchcigars.com or 541-802-9838.